In the first instance, you should speak to your tutor / course director or centre manager/principle about the complaint. They will be able to advise you about the complaint.
For the TYLEC, if your complaint is about the delivery or assessment of Unit 1 (Teaching Skills), then you need to go through your centre’s complaints process. If your complaint does not get resolved after following this process, you can let Trinity know by following our complaints procedure and we will do our best to help.
If your complaint is about Unit 2 (Materials Assignment) or the conduct of the moderator, please follow our complaints procedure to ensure that we can correctly log and act upon your complaint.